Customer Care Should Create a Great Customer Experience | SAP Business One ERP
Growing businesses in the industries of wholesale distribution, retail, and even manufacturing should continually work toward achieving outstanding customer satisfaction. As we all know, happy customers are more likely to return to a business and encourage their friends and family members to do the same. When high customer satisfaction is the end game, companies enjoy boosted sales and new marketing opportunities that allow for expansion and growth. Happy customers can also provide a wealth of valuable data on currents trends, which businesses can leverage to expand inventory and meet demands early on for maximal profitability.
In order to meet customer’s need and provide outstanding customer service, a business should not simply focus on providing excellent care service alone, instead working to create a positive customer experience from the beginning of the customer interaction to the end. A company’s customer service representatives play a huge part in creating a great experience, as they directly interact with customers more than any other member of an organization and provide answers and solutions to customer issues. They also hear customer feedback, both good and bad, and can pass along constructive criticism and complaints to the rest of the enterprise to improve operations as a whole.
However, a customer’s overall experience is influenced by a large number of factors that go beyond the customer service department. From a customer’s initial market research to the purchase of a product, and then from the delivery of that product to its satisfactory usage, the customer is constantly engaged in an experience created by the company. That means that every member of a business organization, from the accounting department to the warehouse, contributes to the customer experience, and must conduct their individual work with customer satisfaction as a priority.
Only when a business enterprise operates smoothly and cohesively can its individual parts work together to create the best possible customer experience. The most successful small and midsize businesses around the world attain this operational harmony by adopting SAP Business One with integrated accounting, customer relationship management (CRM), and inventory management software. The all-in-one business management functionality of SAP Business One allows total control of an enterprise from end to end, with insights provided by real-time data analytics laying the perfect foundation for dedicated customer care practices.
Discount on SAP Business One ERP System
For a limited time, Cornerstone is offering a 10% discount off of SAP Business One ERP software (for installation of more than 5 Users, on your in-house server). If you’d like a discount on the purchase of Business One, please call a SAP Systems Consultant at 813-321-1300 for details today!
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Comprehensive CRM and Business Management System | SAP Business One ERP
The SAP Business One ERP system boasts a variety of enterprise management applications that enable your employees to work efficiently toward the main goal of an incredible customer experience. The CRM and accounting software provides total integration of customer and financial data, so service representatives and accountants can easily communicate and speed up sales orders, billing and payments, and reporting tasks. This speed is turned into faster service for the customer, who will be impressed with quick resolutions to issues and more pleasant interactions with the company. SAP B1 inventory management software improves the customer experience even more by optimizing and tracking stock in your warehouse, organizing detailed information on each individual item to ensure the customer knows exactly what to expect from your products. And because the SAP CRM, inventory, and accounting software is integrated on one system, your entire business organization benefits from streamlined operations and communications. When your employees are satisfied with their productivity and quality of work, they can easily provide your customers with that same level of contentedness. SAP Business One ERP is the best tool for crafting a genuine, positive customer experience through simplified business management.
Research on the Customer Experience and CRM System | SAP Business One ERP
- Happy customers start with happy employees who can simplify and streamline work with customer relationship management and data analytics tools
- SAP Business One can eliminate distractions and reliance on tech support by reducing manual labor processes, improving employee productivity and reducing stress
- Use SAP big data analytics tools integrated with ERP to gain insights into customer needs and feedback
Insights About SAP’s System for Growing Small and Midsize Business | Completely Integrated Business Management Software
SAP is an all-in-one system of integrated core business modules:
- Sales Opportunity Management
- Order Entry
- Accounts Receivable
- Accounts Payable
- Customer Relationship Management (CRM)
- Business Partner (Customer/Vendor) Management
- Production Entry
- Material Requirements Planning (MRP)
- Service Management
- HR Management
- Crystal Reports Reporting Engine
- Dashboard and Analytics Displays
Please note: SAP Business One does not have a Payroll module.
- Professional user (super user) is approximately $3,000.00
- CRM, Logistics, Financial user is $ 1,500.00
- SAP Software Annual Maintenance is 18% of full MSRP
Simple to use
- Role-based Cockpits with Dashboards
- Global search
- Drill-down to data
- CRM is within each module
- Platform built upon .Net and SQL
- Software provided by SAP — the world leaders in business management software systems
- MS Studio
- Simple to create and deploy workflows
- Application Programming Interface (APIs)
- Software Development Kit (SDK) built in
Easy to extend
- Seamless add-on apps available
- Multiple companies
- Mobility for iPhones and iPads
- Real-time data
- Crystal Reports built-in
- Business Objects built-in
- Option to have high performance analytical appliance (HANA) in-memory database for data analysis in lightning speed
- Remote Support Platform built-in
Cornerstone Consulting is a VAR of SAP Business One ERP and Technology Products
Does your current business management system make work easier for you, or harder? At Cornerstone Consulting, we believe that technology should help businesses grow like never before. That’s why we are an award-winning value added reseller (VAR) of SAP Business One ERP software, as well as a renowned provider of unparalleled tech support and business optimization services. For more than thirty years, the Cornerstone team has supported mid-sized companies (ten or more employees and multi-millions in annual revenue) in and around the Tampa Bay area, as well as across the country, with business accounting software, integrated enterprise management systems, and related services. Our programmers, web developers, and IT consultants are highly skilled in business configuration, automation, and integration, and will work closely with you to determine the best technology solution for your company. Whether you’re in wholesale distribution, manufacturing, or online retail, you can trust your growing business to Cornerstone for all of your business efficiency needs. To learn more about what Cornerstone can do for you, give us a call: connect with our team today at 813-321-1300.